Our Team
Executive Team
The MCS Executive team oversees the organization’s operations while driving corporate strategy and ensuring the company’s culture focuses on making communities shine. The group has extensive experience across property services, commercial and residential real estate, mortgage servicing, mergers and acquisitions, finance, technology and organizational development for both private and public companies. The team is committed to fulfilling the company’s mission to inspect, maintain and protect the communities we serve as the nation’s premier property care company, and ensuring that MCS is a diverse, inclusive and supportive organization for its employees, clients and service partners.
Craig Torrance
Chief Executive Officer
Chad Mosley
President, Mortgage Services
Andrew Nolan
President, Commercial and Residential Services
Jon M. Lippard
General Counsel
Marin Ursu
Chief Information Officer
Charlie Plummer
Chief Financial Officer
Senior Leadership Team
The MCS senior leadership team is tasked with overseeing the day-to-day operations of the company, training and mentoring employees, and maintaining key relationships with clients, governmental agencies, vendors, service partners and other key constituents. Our senior leadership team is among the most talented in the property services industry with hundreds of years of combined experience, with many having been promoted to leadership positions from within. We are fortunate to have such a tremendous and talented team helping lead the organization as we strengthen our core Mortgage Services business and grow our Commercial Services and Residential Rental Services lines of business.
Tracy Hager
Chief Relationship Officer – Mortgage Services
Erik Anderson
First Vice President, Operations
Jeff Connell
Senior Vice President of Mortgage Services
Rudy Holliday
Senior Vice President, Vendor Management
Mark Hansen
Vice President, Human Resources
Dana Russell
Vice President of Exterior Operations
Bethany Ockerman
Senior Vice President, Mortgage Operations
Brian Lambert
Vice President, Software Development
Jason Myers
Senior Vice President, Business Development – Mortgage Services & Residential Services
James Wade
First Vice President, CISO
Kyle Nielsen
Senior Vice President of Finance
Heather Varney
Vice President, Implementation & Client Support
Diana Huggins
Senior Vice President Controller
Bill Walsworth
Chief Technology Officer
John Catanese
Senior Vice President at Chain Store Maintenance
Cord Andreoff
Vice President of Service Partner Management at MCS and Chain Store Maintenance
Shawn Schumacher
Senior Vice President for Government Services
Maryclaire McCarthy
Vice President of Interior Operations at Chain Store Maintenance
Steve Hopkins
Senior Vice President
Joe Staltare
Senior Vice President – Business Development, Chain Store Maintenance
Craig Torrance
Chief Executive Officer
Craig Torrance is the CEO of MCS and is responsible for overseeing all aspects of our company. In his role, Craig’s focus is to protect and strengthen the company’s core Mortgage Services business, while expanding the additional Commercial Services and Residential Rental Services businesses. Craig is also responsible for driving mergers and acquisitions strategy along with leading MCS culture and values. With over 25 years in leadership roles, Craig believes that, like all great companies, MCS’ strength is in the people that work here. Prior to MCS, Craig held leadership roles with BrightView, ServiceMaster, PepsiCo, and BP Oil. Craig has engineering and business degrees from various universities in the United Kingdom.
Contact Craig
Chad Mosley
President, Mortgage Services
Chad Mosley is President of the Mortgage Services division, which provides property preservation, inspections, REO property maintenance, vacant property registrations, and additional mortgage and property-related services across the country. As President, Chad is responsible for the overall vision and day-to-day operations, ensuring MCS maintains its leadership position and outstanding reputation within the industry. With over 20 years in the industry, he has experience managing all sides of the mortgage process from originations to the disposition of REO properties. Prior to MCS, Mosley held several positions at Countrywide Home Loans including management roles for the REO, compliance and quality assurance, foreclosure, and bankruptcy divisions. He earned a Bachelor of Science in business management from the University of Texas at Dallas.
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Andrew Nolan
President, Commercial and Residential Services
Andrew Nolan is the President, Commercial and Residential Services divisions at MCS. Andrew works directly with our Operations teams on day-to-day management and drives the long-term vision for commercial property services, single-family rental services and multifamily rental services. He focuses on leveraging technology to improve operations and translate data into desired customer experiences. Andrew has spent the last 10 years at high-growth public and private companies. He earned a Bachelor’s degree in Finance and Accounting from Sacred Heart University.
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Jon M. Lippard
General Counsel
Jon M. Lippard serves as General Counsel for MCS, heading the company’s Legal and Compliance Group. Jon has over 30 years of general business law, complex commercial transactions, regulatory compliance, and litigation experience, both in private practice and as in-house counsel. Prior to joining MCS in 2021, Jon worked as the top legal executive for companies in the insurance, financial, technology, and telecommunications industries. Jon has a Bachelor of Arts degree from California State University, Northridge, and a Juris Doctor degree from the Antonin Scalia Law School at George Mason University. Jon is admitted to practice law in Virginia and the District of Columbia.
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Marti Diaz
Chief Human Resources Officer
Marti Diaz is the Chief Human Resources Officer at MCS, overseeing the overall people strategy for the organization. Her team is tasked with providing employee relations, recruiting, onboarding, training and benefits for the growing company. Marti has an extensive track record in Human Resources, holding various leadership positions in the retail, restaurant, and healthcare industries prior to joining MCS in 2018. She earned a Bachelor of Arts degree from the University of Texas at Arlington.
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Rob Colbeck
Chief Technology Officer
Rob Colbeck is the Chief Technology Officer at MCS. He leads a team of software engineers, business analysts, database administrators, and program managers tasked with enhancing, integrating, and supporting all software solutions used at MCS. Rob joined the MCS team in 2004 and is the original architect that designed the MCS360 platform. He earned an Associate of Arts degree in Information Systems from Pensacola College.
MARIN URSU
Chief Information Officer
Marin Ursu joined MCS as the company’s Chief Information Officer in 2023. He is responsible for the company’s overall IT strategy and development, business operational systems, application development and management, enterprise system architecture and process improvement via technology. Prior to MCS, Marin served in a number of leadership and consulting positions including QuantumRhino, Meritage Homes, Matrix Medical, VEREIT, PricewaterhouseCoopers and Ernst&Young. He earned a Bachelor of Science degree in Computer Science from the New York Institute of New York.
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Darren Seifer
Head of Operations Excellence
Darren Seifer is the Head of Operations Excellence at MCS, providing trusted counsel through financial and operational analyses to the CEO and executive team for all MCS business units to drive revenue and improve financial performance. Darren leverages 25 years of expertise gained from supporting diverse business units across multiple service and transportation corporations to drive new revenue opportunities, improve retention, capture market share, and facilitate sustainable growth. He is a Six Sigma Black Belt and earned an Industrial Engineering degree from Texas A&M University.
Tracy Hager
Chief Relationship Officer – Mortgage Services
Tracy Hager is Chief Relationship Officer – Mortgage Services for MCS, serving as corporate liaison with industry investors and insurers. She provides executive oversight of all property preservation client relationships, multiple functional teams including the FHA conveyance support team, and MCS’s industry and investor/insurer relations. She joined MCS in January 2009 having previously served in leadership roles at First American Field Services and Midland Mortgage Company. She is a member of the Mortgage Bankers Association (“MBA”) P&P Work Group, the MBA Claims Work Group, and is a regular panel participant at various industry conferences. Tracy earned a Bachelor of Arts degree from the University of North Carolina, dual majoring in industry relations and speech communication.
Rudy Holliday
Senior Vice President, Vendor Management
Rudy Holliday is the Senior Vice President of Vendor Management at MCS. His team is responsible for recruiting, developing, and maintaining a superior network of trusted service partners. Rudy has held various leadership positions over the past 25 years in industries including textile services, precision laboratory equipment, and commercial landscaping. He earned a Bachelor of Science degree from Ohio University.
Bryan Wiles
Senior Vice President, SFR Operations
Bryan Wiles is Senior Vice President for the MCS Single Family Rental operations team. This team is dedicated to delivering quality and timely services through its numerous service center locations focusing on all aspects of single-family rental acquisition, management, and maintenance. Bryan’s experience spans 15-plus years in leadership roles overseeing distributed service centers within the pest control, interior and exterior services, snow removal, and landscaping industries. Bryan earned his Bachelor of Arts at the University of Memphis and Master’s degree at Christian Brothers University.
Jeff Connell
Senior Vice President of Mortgage Services
Jeff Connell is Senior Vice President of Mortgage Services at MCS, overseeing the teams responsible for property registrations, compliance, quality control and all work order processing for the Mortgage Services division. Jeff has an extensive record of accomplishments working in the mortgage servicing industry for over 30 years at places such as Chase Home Financing, GMAC, Nationstar Mortgage and Pacific Union Financial. He earned a Bachelor of Arts degree in Economics from the University of North Texas.
Bethany Ockerman
First Vice President, Mortgage Operations
Bethany Ockerman is a Senior Vice President at MCS. She oversees multiple client relationships and the FHA team. Her teams are tasked with ensuring client satisfaction and FHA portfolio management. Bethany started with MCS in 2011. She earned a Bachelor of Arts degree from the University of North Florida.
Paul Swindle
First Vice President, SFR Operations
Paul Swindle is the First Vice President of Operations at MCS, overseeing the development and execution of operational processes to ensure the satisfaction of the company’s clients. He leads a service-focused team whose objectives include maximizing productivity while optimizing operational efficiencies. Paul is an accomplished leader with over 18 years of experience in operations management, project management, procurement, and vendor and risk management. He has been successful in having a direct impact on financial performance and client satisfaction in operational-driven organizations. Paul earned a Bachelor of Business Administration degree from Stetson University and a Master of Business Administration degree from the University of South Florida.
Jason Myers
Senior Vice President, Business Development – Mortgage Services & Residential Services
Jason Myers is Senior Vice President of Business Development at MCS where he oversees client growth of the company’s Mortgage and Residential Services businesses, as well as strategic relationships and overall business strategy to support long-term growth. Jason has an extensive background in sales, strategy, and marketing including leadership positions in large and small businesses. He earned his Bachelor of Advertising and Public Relations from Texas Christian University and is currently a member of the Veterans Financial Services Advisory Council (VFSAC).
James Wood
Vice President, Vendor Management
James Wood is the Vice President of Vendor Management, overseeing the Vendor Management team’s internal operations and sub-contractor network at MCS. His team is tasked with overseeing all aspects of vendor operations, performance, and recruiting. James has an extensive background in operations and default management, holding leadership positions within both the legal and default service industries prior to joining MCS. James holds a Bachelor of Science degree from Unity College in Unity, Maine.
Dana Russell
Vice President of Exterior Operations
Dana Russell serves as the Vice President of Exterior Operations at MCS where he is responsible for exterior service delivery. He has over 30 years of industry experience having worked for some of the largest property services companies in their respective verticals including TruGreen, BrightView and CBRE. In his role at MCS, Dana brings a proven history of building strong relationships and providing timely solutions for clients.
Tom Snyder
Vice President, Business Development – Commercial Services
Tom Snyder is a Vice President of Business Development for Commercial Services at MCS. He is charged with developing new clients and new markets across various trades across the country. Tom has an extensive background as a sales leader in a variety of industries both, domestic and internationally. Prior to joining MCS in December 2022, Tom worked at the largest landscaping company in the country where he earned the “President’s Award” in recognition of his sales achievements.
Heather Varney
Vice President, Implementation & Client Support
Heather Varney serves as the Vice President of Implementations and Client Support at MCS. Her team is responsible for process mapping, system integrations, operations alignment, and implementation training. Prior to joining MCS, she served in a variety of operational and project management roles for VEREIT, one of the country’s largest publicly traded REITs. She earned a Bachelor of Science in Business Administration degree from the University of Wisconsin-Platteville.
Ashley Taylor
Assistant Vice President, Mortgage Operations
Ashley Taylor serves as an Assistant Vice President of Mortgage Operations currently overseeing MCS’ Inspections group. Since joining MCS in 2014, she has worked with numerous teams within Mortgage Services to support client services and improve operational efficiencies. Ashley holds a Bachelor of Arts degree from the University of Louisiana at Monroe and a Master of Arts degree from Louisiana Tech University.
James Wade
First Vice President, CISO
James Wade is the First VP, CISO at MCS. He is responsible for all aspects of the company’s corporate security, as well as network infrastructure and systems that support the operations of the company. With over 30 years of experience in the internet network operations, security and telecommunications industries, James brings tremendous technical leadership and operational expertise to the company.
Gary Benavidez
Assistant Vice President, Mortgage Operations
Gary Benavidez is an Assistant Vice President of Mortgage Operations for MCS. Gary brings over 20 years of mortgage experience in office management, vendor management, risk management, compliance management, and property registration. He assists in the development and implementation of MCS policies and procedures; manages and oversees the administration of company policies, programs and practices within MCS; he maintains property registration, client and company compliance, and risk management.
Mark Hansen
Vice President, Human Resources
Mark Hansen is the VP of HR overseeing the strategy and program implementation of compensation, benefits, and HR technologies. Before joining MCS in early 2018, Mark gained broad HR experience in various industries including restaurant, banking, technology, hospital, non-profit, and actuarial consulting. He earned a Bachelor of Commerce degree with a focus in Actuarial Science from Rider University in New Jersey.
Erik Anderson
First Vice President, Operations
Erik serves as First Vice President of Operations at MCS. He is responsible for overseeing the Property Inspections line of business as well as the Robotic Process Automation program. Since joining MCS in 2017 and throughout his 14-year Property Preservation career, Erik has maintained a focus on quality and improving processes. He earned a Bachelor of Science degree in Business Management from Colorado State University-Global Campus.
Brian Lambert
Vice President, Software Development
Brian Lambert is the VP of Software Development and Operations at MCS. He oversees all aspects of new software development technologies as well as the day-to-day operational functions and billing processes. Brian brings nearly 25 years of experience in software application development, having joined MCS in 2007. Brian was one of the original architects of MCS360 allowing him to bring a wealth of knowledge of the overall system and how all the intricate components work together.
Cord Andreoff
Vice President of Service Partner Management
Cord Andreoff is the Vice President of Service Partner Management at MCS and Chain Store Maintenance – an MCS Company. His team is responsible for sourcing, onboarding, and coaching a robust network of service partners to service residential and commercial properties. Cord has held various leadership positions over the past 10 years in the facility management industry. He earned his Bachelor of Science degree in Supply Chain Management from Arizona State University.
John Catanese
Senior Vice President at Chain Store Maintenance
John Catanese is Sr. Vice President at Chain Store Maintenance – an MCS Company. John leads the business development department to retain and drive growth from existing customers, as well as help bring on new logo opportunities. John has spent over 30 years in facilities management, serving on multiple industry organization boards with a goal of creating a culture of collaboration for all facilities management professionals. He earned a Bachelor’s degree in Business Management from the University of Rhode Island and an MBA in International Business from Johnson & Wales University.
John Haederle
Senior Vice President for Government Solutions
John Haederle serves as a Senior Vice President for Government Solutions and is responsible for growing MCS’s federal practice business. He specializes in creating and executing business strategy, lead generation, competitive intelligence and new business development. John has more than 25 years of experience in business development and federal contracting for DOD and USG federal and civilian clientele for private sector companies including Amentum and ManTech International. He earned a B.L.A. from Syracuse University, a B.S. from the SUNY College of Environmental Science and Forestry at Syracuse, and a Master in Public Administration from Harvard’s Kennedy School of Government.
Shawn Schumacher
Senior Vice President for Government Solutions
Shawn Schumacher serves as Senior Vice President for Government Solutions and is responsible for growing MCS’s federal practice area. He specializes in developing market strategy, identifying value-added solutions for clients, and building meaningful relationships. Shawn has more than a decade of experience in operational and business development roles supporting NASA, DoD, and DHS. He earned a Bachelor of Science in Mechanical Engineering from the University of Nebraska-Lincoln and an MBA from The University of Texas at Austin.
Charlie Plummer
Chief Financial Officer
As Chief Financial Officer at MCS, Charlie Plummer oversees the day-to-day operations of the Finance & Accounting Team, while working closely with the Executive Team on strategic planning and growth strategies. Charlie brings over 20 years of business experience to MCS with finance leadership roles at businesses ranging from Fortune 500 companies like Ford Motor Company and Thermo Fisher Scientific, to chief financial officer roles at multiple successful middle-market businesses in a variety of industries. He earned his undergraduate degree and MBA in Finance, from Penn State University.
Bill Walsworth
Chief Technology Officer
Bill Walsworth joined MCS as the company’s Chief Technology Officer in 2024 following MCS’s acquisition of Five Brothers, where he had served as Chief Information Officer, bringing with him significant leadership experience in software development. He is responsible for leading MCS’s technological innovation at the application level, focusing on the development and implementation of new systems and advanced AI solutions that enhance field services and business processes. He earned a Bachelor of Science degree in Computer Science from the University of Michigan, Ann Arbor.
Diana Huggins
Senior Vice President Controller
Diana Huggins is Senior Vice President Controller at MCS, overseeing the Accounting team, while supporting the Operations team and the CFO on strategic initiatives. Diana brings over 17 years of accounting and finance experience with roles in fast-growing public and private multi-unit and real estate companies as well as her background in public accounting with EY. Prior to joining MCS, Diana was the SVP Controller at Fitness Connection. She holds a Bachelor’s degree in Accounting from Southern Methodist University and is a Certified Public Accountant.
Maryclaire McCarthy
Vice President of Interior Operations at Chain Store Maintenance
Maryclaire McCarthy serves as the Vice President of Interior Operations at Chain Store Maintenance where she is responsible for day-to-day service operations. She has over 20 years of industry experience and has worked with over 100 clients throughout her career, building strong relationships and providing cost-savings solutions. Maryclaire works closely with all departments to ensure that interior operations run smoothly and clients receive outstanding customer service. She studied at Salem University with a concentration in Business Management and at Fisher College with a concentration in Human Resources.
Steve Hopkins
Senior Vice President
Steve Hopkins was a co-founder of Chain Store Maintenance in 1991. Steve’s career began in 1989, selling facilities maintenance services in the chain store industry. He met his future business partner, John Catanese while on this job, running the company for 32 years prior to being acquired by MCS in 2023. As an entrepreneur, Steve self-taught himself the business operation areas of Technology, Marketing, HR and Finance. He graduated from the University of Massachusetts in Amherst with an Economics degree in 1983.
Kyle Nielsen
Senior Vice President of Finance
Kyle Nielsen is Senior Vice President of Finance at MCS. His team supports MCS leadership in evaluating strategic initiatives, financial planning and analysis, and driving business performance. Kyle has extensive experience in senior finance and executive management roles across a diverse range of companies, including large publicly traded firms, sponsored middle-market companies, closely held private businesses, and early-stage companies. He holds an MBA from Vanderbilt University and a degree in Finance and Accounting from Grand Valley State University.
Joe Staltare
Senior Vice President – Business Development
Joe Staltare is Sr. Vice President at Chain Store Maintenance – an MCS company.
Joe is a results-driven sales and business development leader known for guiding high-performing teams and driving national growth within the facilities management industry. With a unique ability to connect strategic vision to operational execution, Joe strengthens client partnerships, accelerates performance, and delivers consistent, sustainable revenue growth.
Grounded in the belief that great leadership is built on clarity, accountability, and collaboration, Joe empowers teams to operate with purpose — ensuring every initiative enhances client value and advances organizational success.