About Us

MCS is a national property services company founded in 1986. Our services include inspections, preservation, maintenance, registrations, and other property-related services for residential and commercial properties in all 50 states.

Our Story

The success of MCS is the result of our continuous focus on building long-term relationships with our clients based upon trust and integrity. MCS is trusted by some of the nation’s largest banks, municipalities, insurance companies, property managers, and retail companies.

MCS has built a management team with more than 750 years of combined experience in our industry, rivaling that of any field services company. Proof of the quality of the work we do is shown on our client scorecards. We are dedicated to providing quality services that are supported by a best-in-class customer service experience that is evident through our long-tenured relationships with many of the largest financial institutions in the industry.

MCS has a 35-year history of providing property services in a highly-regulated environment, the proven ability to handle large volumes, and a history of recruiting and monitoring a substantial vendor network.

Multiple Sites to Provide Redundancy & Overflow

MCS is headquartered in Lewisville, TX with additional operational and support sites in Ruston, LA, Miami, FL, and Tampa, FL.

US MAP

Operations Support Teams in Each Support Site

From management to client relations, to two layers of quality assurance teams, support teams ensure work orders are processed timely and monitored for accuracy.

Servicing Every Market

Our established, certified service provider network provides service in every zip code. MCS has reliable commercial services that protect the value of your properties and deliver on-time, exceptional results.

 

Service Centers

Regional service centers located in key metro areas to help you manage properties across the nation.

  • Atlanta, GA
  • Chicago, IL
  • Cleveland, OH
  • Dallas, TX
  • Detroit, MI
  • Los Angeles, CA
  • Miami, FL
  • Newark, NJ
  • Philadelphia, PA
  • Phoenix, AZ
  • San Francisco, CA

MCS By the Numbers

Our success is grounded in our commitment to integrity and quality service to our partners and clients.

Properties Serviced Annually

MCS360 allows for an optimal level of service for any client, regardless of size, while maintaining speed, without sacrificing quality. Achieving success in this highly-regulated environment means your properties are handled with the same sophistication, quality, and care.

Years of Service Integrity

MCS has protected and served communities across the nation since 1986. MCS has developed robust processes and platforms out of a highly-regulated environment, the proven ability to handle large volumes of properties, and a record of recruiting and monitoring a substantial service partner network.

Certified Service Partners

MCS’ performance results, scorecard comparisons and industry reputation demonstrate our commitment to quality. Our service partners are consistently vetted, ranked and prioritized based on responsiveness, lead times, quality of work, and reviews.

Quality

The focus on quality is at the core of MCS’ culture and operating strategy. MCS has set itself apart as a quality field services provider for many years. This has been achieved by placing an emphasis on quality assurance at every level of the organization. MCS utilizes a multi-faceted approach starting with the individual work order review. There is also a quality component added by our vendor management group as it relates to the quality of each vendor’s work. Lastly, our quality assurance department provides an independent review of a sampling of inspections and work orders.

We believe that the focus on and commitment to quality assurance at MCS surpasses that of any other field service provider and is quantified based on our performance results, scorecard comparisons, and overall reputation in the industry.

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Responsive Technology for MCS360 -

Technology

MCS360 uses our web-based, multi-functional, proprietary technology platform which offers our clients immediate access to field service history, cost estimators, and extensive photo documentation of all services completed. MCS360 is a premier field services platform in the industry in terms of its ease in navigation and configurability. In addition, MCS has proven its ability to react swiftly to enhancement requests based on client and/or industry needs.

Experience

With a management team containing over 750 combined years of experience in the financial services industry, MCS is able to offer unparalleled suggestions and best practices on how to resolve challenges as they arise. Furthermore, the close relationships that MCS has with investors and insurers enable MCS to quickly assist in the event that an issue arises or if there is an industry need.

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Compliance

MCS is committed to providing our clients with up-to-date local ordinance information for municipalities across the United States, and we remain current on hot topics, regulatory trends and updates, applicable laws, and investor requirements. MCS acts as the liaison between the municipalities and our clients, serving to help stabilize communities and eliminate neighborhood blight. MCS provides a united effort to support local governments by participating at statewide code enforcement association conferences, and we visit many cities throughout the U.S. for one-on-one discussions. Collaboration with these organizations and cities has helped bridge the gap between servicers and municipalities, specifically the code compliance and code enforcement departments within local governments. Our clients, their customers, as well as communities across the country, have benefited as a result of the communication between all parties, and local code officials now have contacts to resolve newly identified issues quickly.

In addition, MCS collaborates with working groups and participates on related panels at industry conferences to help lead and shape the ever-changing regulatory landscape of our industry. MCS leverages its over 35-year history and experienced management team to understand the guidelines of all major investor and insurer types, and results in our ability to manage large portfolios of HUD, Freddie Mac, Fannie Mae, and VA loan types.

Is Your Property Spring Ready?

Spring is here! Is your property ready? After the harsh winter, proper maintenance is vital to safeguard, maintain, and enhance the value of your property long-term. Use this checklist to ensure that your property is refreshed for spring.