Executive Team

The MCS Executive team oversees the organization’s operations while driving corporate strategy and ensuring the company’s culture focuses on making communities shine. The group has extensive experience across property services, commercial and residential real estate, mortgage servicing, mergers and acquisitions, finance, technology, and organizational development for both private and public companies. The team is committed to fulfilling the company’s mission to inspect, maintain, and protect the communities we serve as the nation’s premier property care company, and ensuring that MCS is a diverse, inclusive, and supportive organization for its employees, clients and service partners.

Craig Torrance

Craig Torrance

Chief Executive Officer

Chad Mosley

Chad Mosley

President, Mortgage Services

Andrew Nolan

Andrew Nolan

President, Commercial & Rental Services

Len Suazo

Len Suazo

Chief Financial Officer

Jon Lippard

Jon M. Lippard

General Counsel

Marti Diaz

Marti Diaz

Chief Human Resources Officer

Mike Housewright

Mike Housewright

Chief Information Officer

John Bacon

John Bacon

Chief Marketing Officer

Leadership Team

The MCS leadership team is tasked with overseeing the day-to-day operations of the company, training and mentoring employees, and maintaining key relationships with clients, governmental agencies, vendors, service partners, and other key constituents. Our leadership team is among the most talented in the property services industry with hundreds of years of combined experience, with many having been promoted to leadership positions from within. We are fortunate to have such a tremendous and talented team helping lead the organization as we strengthen our core Mortgage Services business and expand into Commercial Services and Residential Rental Services.

Rob Colbeck

Rob Colbeck

Chief Technology Officer

Zana Duffey

Zana Duffey

Senior Vice President, Controller

Tracy Hager

Tracy Hager

Senior Vice President, Mortgage Operations

Rudy Holliday

Rudy Holliday

Senior Vice President, Vendor Management

Bryan Wiles

Bryan Wiles

Senior Vice President, SFR Operations

Jeff Connell

Jeff Connell

First Vice President, Mortgage Operations

Bethany Ockerman

Bethany Ockerman

First Vice President, Mortgage Operations

Megan Reese

Megan Reese

First Vice President, Mortgage Operations

Armando Sanz

Armando Sanz

First Vice President, Mortgage Operations

Paul Swindle

Paul Swindle

First Vice President, SFR Operations

Jeff Thompson

Jeff Thompson

First Vice President, Ruston Operations

Erik Anderson

Erik Anderson

Vice President, Operations

Chris Marquis

Chris Marquis

Vice President, Mortgage Operations

Jason Myers

Jason Myers

Vice President, Business Development – Mortgage Services & SFR

Cheri Kruse

Cheri Kruse, CPA

Vice President, Finance

Dan Riddle

Dan Riddle

Vice President, Business Development – Commercial Services

Dana Russell

Dana Russell

Vice President of Exterior Operations

Darren Seifer

Darren Seifer

Vice President, Operations Excellence

Tom Snyder

Tom Snyder

Vice President, Business Development – Commercial Services

Heather Varney

Heather Varney

Vice President, Implementation & Client Support

James Wade

James Wade

Vice President, Security & Compliance

James Wood

James Wood

Vice President, Vendor Management

Gary Benavidez

Gary Benavidez

Assistant Vice President, Mortgage Operations

Chance Chaffin

Chance Chaffin

Assistant VP, Data & Analytics

Mark Hansen

Mark Hansen

Assistant Vice President, Human Resources

Dan Hoeh

Dan Hoeh

Assistance Vice President, Ruston Operations

Shakeel Mawji

Shakeel Mawji

Assistance Vice President, Mortgage Operations

Mike Mellini

Mike Mellini

Assistant Vice President, Mortgage Operations

Ashley Taylor

Ashley Taylor

Assistant Vice President, Mortgage Operations

Jonathan Turner

Jonathan Turner

Assistant Vice President, Mortgage Operations

Craig Torrance

Craig Torrance

Chief Executive Officer

Craig Torrance is the CEO of MCS and is responsible for overseeing all aspects of our company. In his role, Craig’s focus is to protect and strengthen the company’s core Mortgage Services business, while expanding the additional Commercial Services and Residential Rental Services businesses. Craig is also responsible for driving mergers and acquisitions strategy along with leading MCS culture and values. With over 25 years in leadership roles, Craig believes that, like all great companies, MCS’ strength is in the people that work here. Prior to MCS, Craig held leadership roles with BrightView, ServiceMaster, PepsiCo, and BP Oil. Craig has engineering and business degrees from various universities in the United Kingdom.

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Chad Mosley

Chad Mosley

President, Mortgage Services

Chad Mosley is President of the Mortgage Services division, which provides property preservation, inspections, REO property maintenance, vacant property registrations, and additional mortgage and property-related services across the country. As President, Chad is responsible for the overall vision and day-to-day operations, ensuring MCS maintains its leadership position and outstanding reputation within the industry. With over 20 years in the industry, he has experience managing all sides of the mortgage process from originations to the disposition of REO properties. Prior to MCS, Mosley held several positions at Countrywide Home Loans including management roles for the REO, compliance and quality assurance, foreclosure, and bankruptcy divisions. He earned a Bachelor of Science in business management from the University of Texas at Dallas.

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Andrew Nolan

President, Commercial & Rental Services

Andrew Nolan is the President of the Commercial and Rental Services divisions at MCS. Andrew works directly with our Operations teams on day-to-day management and drives the long-term vision for commercial property services, single-family rental services and multifamily rental services. He focuses on leveraging technology to improve operations and translate data into desired customer experiences. Andrew has spent the last 10 years at high-growth public and private companies. He earned a Bachelor’s degree in Finance and Accounting from Sacred Heart University.

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Len Suazo

Len Suazo

Chief Financial Officer

Len Suazo is the Chief Financial Officer at MCS. He leads the Finance team responsible for accounting, financial planning & analysis, credit & collections, payroll, and tax compliance. Len has over 20 years of experience as a financial officer with experience in global business process outsourcing, manufacturing, retail, and financial services prior to joining MCS in 2018. He earned a Bachelor of Science degree from the University of Colorado.

Contact Len

Jon Lippard

Jon M. Lippard

General Counsel

Jon M. Lippard serves as General Counsel for MCS, heading the company’s Legal and Compliance Group. Jon has over 30 years of general business law, complex commercial transactions, regulatory compliance, and litigation experience, both in private practice and as in-house counsel. Prior to joining MCS in 2021, Jon worked as the top legal executive for companies in the insurance, financial, technology, and telecommunications industries. Jon has a Bachelor of Arts degree from California State University, Northridge, and a Juris Doctor degree from the Antonin Scalia Law School at George Mason University. Jon is admitted to practice law in Virginia and the District of Columbia.

Contact Jon

Marti Diaz

Marti Diaz

Chief Human Resources Officer

Marti Diaz is the Chief Human Resources Officer at MCS, overseeing the overall people strategy for the organization. Her team is tasked with providing employee relations, recruiting, onboarding, training and benefits for the growing company. Marti has an extensive track record in Human Resources, holding various leadership positions in the retail, restaurant, and healthcare industries prior to joining MCS in 2018. She earned a Bachelor of Arts degree from the University of Texas at Arlington.

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Mike Housewright

Mike Housewright

Chief Information Officer

Mike Housewright has served as the Chief Information Officer at MCS since 2018. He is responsible for the company’s IT strategy, business operational systems, application development and management, and enterprise system architecture. Prior to MCS, Mike served as SVP CIO for Iron Mountain and has held leadership positions at Xerox, ACS, KPMG/Bearingpoint, and EDS.

Contact Mike

John Bacon

John Bacon

Chief Marketing Officer

John Bacon serves as the Chief Marketing Officer for MCS. He leads a team focused on traditional and digital marketing, branding, sales support, events, and public relations with a primary goal of establishing MCS as the partner of choice across its various business lines. John has spent the last 20-plus years of his career in senior leadership roles for a variety of private and public real estate companies including Modiv, CIM Group, VEREIT, and RED Development. He earned a Bachelor of Journalism degree with an emphasis in Advertising from the University of Nebraska-Lincoln.

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Rob Colbeck

Rob Colbeck

Chief Technology Officer

Rob Colbeck is the Chief Technology Officer at MCS. He leads a team of software engineers, business analysts, database administrators, and program managers tasked with enhancing, integrating, and supporting all software solutions used at MCS. Rob joined the MCS team in 2004 and is the original architect that designed the MCS360 platform. He earned an Associate of Arts degree in Information Systems from Pensacola College.

Darren Seifer

Darren Seifer

Vice President, Operations Excellence

Darren Seifer is the Vice President of Operations Excellence at MCS, providing trusted counsel through financial and operational analyses to the CEO and executive team for all MCS business units to drive revenue and improve financial performance. Darren leverages 25 years of expertise gained from supporting diverse business units across multiple service and transportation corporations to drive new revenue opportunities, improve retention, capture market share, and facilitate sustainable growth. He is a Six Sigma Black Belt and earned an Industrial Engineering degree from Texas A&M University.

Tracy Hager

Tracy Hager

Senior Vice President, Mortgage Operations

Tracy Hager is Senior Vice President of Mortgage Operations for MCS, serving as corporate liaison with industry investors and insurers. Tracy is also responsible for multiple functional groups including violations, conveyance support, investor bids, and reconveyances, as well as several client relationships. She joined MCS in January 2009 having previously served in leadership roles at First American Field Services and Midland Mortgage Company. She is a member of the Mortgage Bankers Association (“MBA”) P&P Work Group, the MBAClaims Work Group, and is a regular panel participant at various MBA and other industry conferences. Tracy earned a Bachelor of Arts degree from the University of North Carolina, dual majoring in industry relations and speech communication.

Rudy Holliday

Rudy Holliday

Senior Vice President, Vendor Management

Rudy Holliday is the Senior Vice President of Vendor Management at MCS. His team is responsible for recruiting, developing, and maintaining a superior network of trusted service partners. Rudy has held various leadership positions over the past 25 years in industries including textile services, precision laboratory equipment, and commercial landscaping. He earned a Bachelor of Science degree from Ohio University.

Bryan Wiles

Bryan Wiles

Senior Vice President, SFR Operations

Bryan Wiles is Senior Vice President for the MCS Single Family Rental operations team. This team is dedicated to delivering quality and timely services through its numerous service center locations focusing on all aspects of single-family rental acquisition, management, and maintenance. Bryan’s experience spans 15-plus years in leadership roles overseeing distributed service centers within the pest control, interior and exterior services, snow removal, and landscaping industries. Bryan earned his Bachelor of Arts at the University of Memphis and Master’s degree at Christian Brothers University.

Jeff Connell

Jeff Connell

First Vice President, Mortgage Operations

Jeff Connell is a First Vice President of Mortgage Operations at MCS, overseeing compliance, risk, and property registration for the organization. His team is responsible for managing the registration of properties for our clients pursuant to all applicable laws and ordinances. In addition, his team is responsible for all compliance issues for the company including managing responses to all audits performed by our clients. Jeff has an extensive record of accomplishments working in the mortgage servicing industry for over 30 years at places such as Chase, GMAC, Mr. Cooper, and Pacific Union Financial. He earned a Bachelor of Arts degree in Economics from the University of North Texas.

Bethany Ockerman

Bethany Ockerman

First Vice President, Mortgage Operations

Bethany Ockerman is a First Vice President at MCS. She oversees multiple client relationships and the FHA team. Her teams are tasked with ensuring client satisfaction and FHA portfolio management. Bethany started with MCS in 2011. She earned a Bachelor of Arts degree from the University of North Florida.

Megan Reese

Megan Reese

First Vice President, Mortgage Operations

Megan Reese serves as First Vice President of Operations at MCS, overseeing multiple client relationships and the REO team. Megan and her team strive to provide excellent customer service with quality-driven results. Megan began her career with MCS in 2006 and has held various leadership positions. She earned her Bachelor of Science degree in business administration from Kentucky Wesleyan College. Megan was recognized in 2010 as a CMBA Future Leader.

Zana Duffey

Zana Duffey

Senior Vice President, Controller

Zana Duffey is the Senior Vice President, Controller at MCS, overseeing the accounting operations for the organization. Zana has over 25 years of progressive accounting and leadership experience in various roles throughout the healthcare industry prior to joining MCS. Zana holds a BBA in Accounting from the University of Texas at Arlington and is a licensed CPA in the state of Texas.

Paul Swindle

Paul Swindle

First Vice President, SFR Operations

Paul Swindle is the First Vice President of Operations at MCS, overseeing the development and execution of operational processes to ensure the satisfaction of the company’s clients. He leads a service-focused team whose objectives include maximizing productivity while optimizing operational efficiencies. Paul is an accomplished leader with over 18 years of experience in operations management, project management, procurement, and vendor and risk management. He has been successful in having a direct impact on financial performance and client satisfaction in operational-driven organizations. Paul earned a Bachelor of Business Administration degree from Stetson University and a Master of Business Administration degree from the University of South Florida.

Jeff Thompson

Jeff Thompson

First Vice President, Ruston Operations

Jeff Thompson serves as First Vice President, responsible for all operations at the Ruston, La., office, representing the broad scope of services provided by MCS. Prior to joining the company, Jeff was a Senior Underwriter for one of the largest residential lenders in the South, holding certification in 38 states. Jeff holds a Bachelor of Arts in History and Political Science from Louisiana Tech University, where he was a McGinty Scholar.

Chris Marquis

Chris Marquis

Vice President, Mortgage Operations

Chris Marquis is a Vice President of Operations at MCS, overseeing several client services teams. His teams are tasked with managing the day-to-day operations, escalations, and general inquiries for each client. Chris started his career with MCS as an Asset Preservation Coordinator in June 2008. He earned a Bachelor of Science degree from the University of South Carolina.

Jason Myers

Jason Myers

Vice President, Business Development – Mortgage Services & SFR

Jason Myers is Vice President of Business Development at MCS where he is responsible for new client acquisition, growth of new products with existing clients, sales strategy, and developing emerging markets. Jason has an extensive background in sales, strategy, and marketing including leadership positions in large and small businesses. He earned his Bachelor of Advertising and Public Relations from Texas Christian University and is currently a member of the Veterans Financial Services Advisory Council (VFSAC).

Armando Sanz

Armando Sanz

First Vice President, Mortgage Operations

Armando Sanz is a First Vice President at MCS, where he is responsible for several client teams and the Miami site operations. Armando began his career in the mortgage field service industry in 1992 as a field inspector. In 1994 he joined M&M Mortgage Services, where he was an integral part of growing a small family business into a national field service leader. Armando joined MCS in 2019 as part of the M&M Mortgage Services acquisition. He earned a Bachelor of Business Administration degree with an emphasis in Finance from Florida International University.

James Wood

James Wood

Vice President, Vendor Management

James Wood is the Vice President of Vendor Management, overseeing the Vendor Management team’s internal operations and sub-contractor network at MCS. His team is tasked with overseeing all aspects of vendor operations, performance, and recruiting. James has an extensive background in operations and default management, holding leadership positions within both the legal and default service industries prior to joining MCS. James holds a Bachelor of Science degree from Unity College in Unity, Maine.

Dan Riddle

Dan Riddle

Vice President, Business Development – Commercial Services

Dan Riddle serves as a Vice President of Business Development at MCS. He is responsible for the growth of MCS Commercial including growing the exterior and interior service trades nationally. Dan has spent the last 20 years working to develop relationships across the property service Industry in a variety of senior roles, both in sales and operations. He earned a Bachelor of Business Administration degree from DeVry University.

Dana Russell

Dana Russell

Vice President of Exterior Operations

Dana Russell serves as the Vice President of Exterior Operations at MCS where he is responsible for exterior service delivery. He has over 30 years of industry experience having worked for some of the largest property services companies in their respective verticals including TruGreen, BrightView and CBRE. In his role at MCS, Dana brings a proven history of building strong relationships and providing timely solutions for clients.

Tom Snyder

Tom Snyder

Vice President, Business Development – Commercial Services

Tom Snyder is a Vice President of Business Development for Commercial Services at MCS. He is charged with developing new clients and new markets across various trades across the country. Tom has an extensive background as a sales leader in a variety of industries both, domestic and internationally. Prior to joining MCS in December 2020, Tom worked at the largest landscaping company in the country where he earned the “President’s Award” in recognition of his sales achievements.

Heather Varney

Heather Varney

Vice President, Implementation & Client Support

Heather Varney serves as the Vice President of Implementations and Client Support at MCS. Her team is responsible for process mapping, system integrations, operations alignment, and implementation training. Prior to joining MCS, she served in a variety of operational and project management roles for VEREIT, one of the country’s largest publicly traded REITs. She earned a Bachelor of Science in Business Administration degree from the University of Wisconsin-Platteville.

Dan Hoeh

Dan Hoeh

Assistance Vice President, Ruston Operations

Dan Hoeh serves as Assistance Vice President of Ruston Operations. He is responsible for overseeing operational efficiency, productivity, and quality standards for seasonal work and revenue management with the primary goal of driving the business forward. Dan has spent the last 15 years in various operational and vendor management roles supporting process improvement at MCS. He received his bachelor’s degree in anthropology from the University of South Florida-Tampa.

Shakeel Mawji

Shakeel Mawji

Assistance Vice President, Mortgage Operations

Shakeel Mawji serves as an Assistant Vice President of Mortgage Operations at MCS in Lewisville, overseeing multiple client relationships and the REO team. Shakeel began his career with MCS in 2009 and spent the last 14 years of his career navigating various aspects of default servicing including, property preservation, violations, insurance claims, AR reporting, client onboarding, loss analysis, client services, and REO. He earned an Associate of Science degree from Dallas College.

Mike Mellini

Mike Mellini

Assistant Vice President, Mortgage Operations

Mike Mellini is an Assistant Vice President of Mortgage Operations at MCS, where he provides leadership support for several client relationships. Mike has held several leadership positions across various client and operations teams since joining MCS in 2007. Mike earned a Bachelor of Science degree from Florida State University.

Ashley Taylor

Ashley Taylor

Assistant Vice President, Mortgage Operations

Ashley Taylor serves as an Assistant Vice President of Mortgage Operations currently overseeing MCS’ Inspections group. Since joining MCS in 2014, she has worked with numerous teams within Mortgage Services to support client services and improve operational efficiencies. Ashley holds a Bachelor of Arts degree from the University of Louisiana at Monroe and a Master of Arts degree from Louisiana Tech University.

Chance Chaffin

Chance Chaffin

Assistant VP, Data & Analytics

Chance Chaffin is the Assistant Vice President of Data and Analytics at MCS. His team is focused on financial performance and operational analysis. Chance holds a Bachelor’s degree in Economics from New Mexico State University and an M.B.A. from Southern Methodist University with a concentration in Finance and Operations Management.

Cheri Kruse

Cheri Kruse, CPA

Vice President, Finance

Cheri Kruse, CPA is the Vice President of Finance at MCS, overseeing the accounting operations and financial reporting and analysis since joining the team in 2019. She has over 15 years of senior accounting and finance leadership experience within a variety of industries including online education, software and technology, real estate, and hospitality. Cheri earned a Bachelor of Science and a Master of Science in Accounting from Oklahoma State University.

James Wade

James Wade

Vice President, Security & Compliance

James Wade is the VP of IT Security & Compliance at MCS. He is responsible for all aspects of the company’s corporate security, as well as network infrastructure and systems that support the operations of the company. With over 30 years of experience in the internet network operations, security and telecommunications industries, James brings tremendous technical leadership and operational expertise to the company.

Gary Benavidez

Gary Benavidez

Assistant Vice President, Mortgage Operations

Gary Benavidez is an Assistant Vice President of Mortgage Operations for MCS. Gary brings over 20 years of mortgage experience in office management, vendor management, risk management, compliance management, and property registration. He assists in the development and implementation of MCS policies and procedures; manages and oversees the administration of company policies, programs and practices within MCS; he maintains property registration, client and company compliance, and risk management.

Mark Hansen

Mark Hansen

Assistant Vice President, Human Resources

Mark Hansen is the AVP of HR overseeing the strategy and program implementation of compensation, benefits, and HR technologies. Before joining MCS in early 2018, Mark gained broad HR experience in various industries including restaurant, banking, technology, hospital, non-profit, and actuarial consulting. He earned a Bachelor of Commerce degree with a focus in Actuarial Science from Rider University in New Jersey.

Jonathan Turner

Jonathan Turner

Assistant Vice President, Mortgage Operations

Jonathan Turner is an Assistant Vice President of Mortgage Operations at MCS. He leads a team focused on building a positive and professional client service experience. Jonathan has held various leadership roles within MCS since joining in 2007. He earned a Bachelor of Administration degree with an emphasis in Finance from Mount Mercy University in Cedar Rapids, IA.

Erik Anderson

Erik Anderson

Vice President, Operations

Erik serves as Vice President of Operations at MCS. He is responsible for overseeing the Property Inspections line of business as well as the Robotic Process Automation program. Since joining MCS in 2017 and throughout his 14-year Property Preservation career, Erik has maintained a focus on quality and improving processes. He earned a Bachelor of Science degree in Business Management from Colorado State University-Global Campus.